We're searching for a strategic and detail-oriented Business Analyst to join our D365 Finance & Operations team. This role is pivotal to our enterprise finance transformation initiatives, concentrating on optimizing business processes, gathering requirements, and supporting system enhancements across the D365 F&O platform. You will serve as a key liaison between our finance business users and the functional/technical team, ensuring solutions meet business needs while maintaining operational integrity in a complex and highly customised setting.
Why Join Us?
At Flight Centre Travel Group, we’re passionate about revolutionising travel through technology and innovation. As part of our D365 Finance & Operations team, you'll have a significant role in shaping scalable, global finance solutions. We welcome accountants who are eager to develop their Business Analyst skills in a collaborative environment where your expertise is valued and your contributions are visible.
Key Responsibilities:
- Conduct end-to-end business analysis activities across projects and BAU workstreams, focusing on Finance modules: General Ledger, Accounts Payable, Accounts Receivable, and Cash & Bank Management
- Lead workshops and stakeholder interviews to capture and validate business requirements, pain points, and future-state goals
- Analyze, map, and document as-is and to-be business processes
- Work closely with functional consultants, providing them with clear, structured requirements to support FDD creation
- Engage in the review of functional design and solution proposals to ensure alignment with business needs
- Assist in test planning and execution by defining acceptance criteria, preparing test scenarios, and coordinating UAT
- Contribute to change management, training documentation, and process handovers to operational teams
- Track and communicate progress, risks, and dependencies to the Product Manager and other key stakeholders
- Help assess the business impact of Microsoft D365 F&O updates and participate in version upgrade readiness analysis
About You:
Essential:
- Accounting experience with a strong understanding of financial processes—particularly GL, AR, AP, Cash & Bank—and how they are supported in ERP systems
- A willingness to learn Business Analyst skills and translate complex business needs into clear, actionable requirements
- Strong proficiency in process mapping, stakeholder engagement, and business impact analysis
- Skilled in using Azure DevOps or similar tools for managing user stories and backlog items
- Exceptional communication skills with the ability to influence, challenge, and align diverse stakeholder groups
- Experience working in an agile or hybrid delivery environment
Desirable:
- Experience in a multi-entity, multi-currency finance environment
- Background in travel, retail, or similar fast-paced industries
- Exposure to Power BI or the Power Platform is a bonus
Join us and take the leap from accounting into the exciting world of Business Analysis; your growth and development are at the centre of our mission to innovate and transform the travel industry through cutting-edge solutions!
What you'll enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to LinkedIn Learning for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
#LI-LH2#LI-Onsite
