At CruiseAbout, we believe that cruising is not just a means of transportation, but a way of life. And that is what makes us more than just a travel agency. We are a community of cruise enthusiasts, known as the Cruiseaders, who share a love of cruising and are passionate about exploring the world by sea.
Reporting to the Head of Product, the Product Coordinator will be metrics driven and goals-oriented, joining a dynamic and fast-paced environment to deliver and display innovative and exclusive products to increase company sales and revenue.
Please note this role can be based in either Brisbane or Sydney.
Your Role:
Product Loading and Display:
- Load new custom packages for the website
- Ensure website is merchandised effectively to outline product features, inclusions, savings and value
- Maintain agent booking guides and communications for all loaded packages and specials
- In conjunction with the Head of Product, suppliers, internal and external business units, plan and execute effective promotional campaigns
- Delivery of product for campaign activity in a timely manner including copy proofing, availability, accessibility and process flow checks
- Work with the product and marketing team to ensure accurate product content is provided and executed across channels including eDM, digital and press
Promotional Allocations and Groups:
- Maintain agent groups and select sailings register
- Communicate groups and select sailings with agents including how to book guides
- Provide monthly sales reports and tracking on groups and select sailing revenue
Product Planning and Development:
- Assist external and internal teams with product queries
- Attend industry functions and events where applicable
- Monitor competitor and industry activity and developments
- All other duties as reasonably required by management
Network engagement and support:
- Ensure agent booking guides, airfare guides and any other tools are maintained
- Assist agents with any cruise product or package related queries
- Ownership of agent and support escalations, working with key supplier and internal stakeholders to secure optimal outcomes for the agent and business
- Deliver weekly product update for agents
- Work with head of product and head of operations to identify and solve any skills or trainings gaps
Who you are:
- At least 3 years' experience in a product or supply role within the travel industry
- Knowledge within the Travel Industry and in Product Support
- Experience working towards and achieving targets and KPIs in the cruise / travel sector
- Positive attitude and ability to work in a dynamic environment
- You have exceptional attention to detail, are good at problem solving and work well under pressure
- You are ambitious, highly motivated and an efficient organiser
What you'll Enjoy:
🛳️Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures
🌏Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored ‘Familiarisation Cruises’ to explore new destinations and cruise products worldwide
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt
👐🏽Diverse Crew: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
💎Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚 Sustainability at the Helm: As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism
We do things a little differently…
We do things a little differently around here. We do things the Flight Centre Travel Group way. We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years.
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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