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Reporting to the Head of Product, and joining the Product Department, we are seeking a new Southern Europe Destination Manager and would welcome you to apply as an internal candidate. 

Role Purpose

Scott Dunn is seeking a passionate and innovative Southern Europe Destination Manager to refine and expand our product offerings and deliver exceptional travel experiences. This role requires strong commercial acumen, excellent destination knowledge, and the ability to build lasting relationships with suppliers.  The successful candidate will collaborate with our teams in the UK, USA, and Singapore to create and deliver bespoke travel experiences that align with Scott Dunn’s luxury standards.

Responsibilities

Destination and Product Development

• Design and oversee exceptional travel itineraries across Southern Europe, showcasing bespoke experiences tailored to high-net-worth travellers.
• Build and maintain a diverse portfolio of luxury products and trusted supplier partnerships, including relationships with DMCs and luxury hotels.
• Collaborate with partners to create exclusive, engaging experiences that reflect Scott Dunn’s commitment to excellence.
• Conduct ongoing research into market trends, competitor offerings, and guest preferences to ensure the portfolio remains fresh, competitive, and aligned with client expectations.

Supplier Management

• Negotiate and manage commercial agreements with hotels and DMCs.
• Monitor supplier performance to ensure productivity, profitability, and service quality.
• Ensure compliance with health and safety standards and streamline supplier processes.

Marketing and Sales Support

• Partner with the Marketing team to produce compelling content for campaigns.
• Provide Sales teams with destination expertise and tools to enhance booking conversions.
• Design itineraries that leverage preferred partnerships, seasonal opportunities, and unique experiences.
• Ensure website content is accurate, engaging, and optimised for SEO.
• Create and update sales tools, templates, and the product database.
• Deliver regular product updates and training sessions for staff.
• Organise and execute FAM trips to enhance the team’s destination knowledge.

Operations

• Ensure smooth execution of itineraries, monitoring guest feedback and addressing issues as needed.
• Support with guest emergencies to maintain high satisfaction levels.
• Collaborate with the Health and Safety Executive on safety compliance.

Duties

The duties that derive from these responsibilities include but are not exclusive to:

• Continuously refine product offerings based on feedback and insights.
• Support the Head of Product with reporting on trends, statistics, and performance to inform decision making
• Attend supplier events, trade shows, and undertake overseas travel when required.
• Carry out additional duties as needed to support the team.

Qualifications and Skills

• In-depth knowledge of Italy and Greece preferable, with a passion for luxury travel.
• Experience in tailor-made travel, luxury beach resorts, and DMCs.
• Strong commercial acumen and negotiation skills.
• Ability to build and sustain excellent relationships with suppliers and partners.
• Organised and analytical, with excellent attention to detail.
• A proactive, results-driven attitude with a focus on delivering excellence.
• Experience working with teams across international offices is desirable.

Values & Behaviours 

All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make. 
• In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.

Location

We aim to find someone who would be office based in our London, Hammersmith office.

Why work for Scott Dunn
 
In return for your expertise and commitment to our values of in the detail, in the know, and inspiring; 

• We support your career growth – We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunns global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group 
• We give you the tools to succeed – We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week. 
• We recognise and reward your success and loyalty – We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30).
• We celebrate your excellence – With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms. 
• We provide you with a wide-range of job and industry-perks – We can offer you subsidized private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel, as well as share options in Flight Centre Travel Group amongst much, much, more! 

Diversity, Equity, and Inclusion 

At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences. 
Should you require any support or accommodations as it relates to our recruitment process, please contact recruitment@scottdunn.com for further information or alternative application processes to support your requirement.

Apply
 
You do not need to meet all the requirements to apply for a position at Scott Dunn. Should this role be of interest to you we would welcome your application. 

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