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FCM is one of the world’s largest travel management companies, serving as a trusted partner to both national and multinational organizations. Operating around the clock in 97 countries, FCM combines flexible technology with expert knowledge to deliver a highly personalized business travel experience. As a part of the ASX-listed Flight Centre Travel Group, FCM offers the best market rates, unique added-value benefits, and exclusive solutions. Known for its leadership in travel technology, FCM provides specialized services through FCM Consulting and FCM Meetings & Events.

 

Responsibilities:

 

• Assist clients in finding the best international and domestic travel deals tailored to their needs.
• Manage reservations, transfers, changes, and cancellations, and provide alternative travel options.
• Book air travel, rail tickets, hotel accommodations, and car rentals.
• Adhere to service level agreements (SLAs) and monitor global distribution system (GDS) queues to maintain quality.
• Stay informed about airline regulations, industry trends, and current affairs.
• Support interoffice departments in fulfilling client requirements, including Management Information Systems (MIS) tasks.
• Assist the finance team in recovering debts from clients.

 

Educational Qualifications:

• Graduate with IATA Certification

 

Experience:

• Proficient in CRS systems, particularly Amadeus
• Solid understanding of the travel industry, including visa and passport norms
• Excellent communication skills
• 3-5 years of experience in both international and domestic travel/ticketing
• Strong knowledge of international fares, routings, and visa processing