UX/UI Design Specialist - Toronto, ON

Apply now Job no: 522335
Brand: Marketing
Work type: Full time
Location: Ontario
Categories: Corporate & Group Travel


UX/UI Specialist - Toronto, ON

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995.  Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

Are you an experienced UX/UI Design Specialist looking to make a global impact? Join Flight Centre Travel Group's dynamic team and play a pivotal role in shaping the digital presence of our corporate brands, including FCM, Corporate Traveller, Stage & Screen, and more. In this permanent full-time role based in CAN, you'll report to the Head of Web Development and lead the design and functionality of our digital platforms to ensure they are user-friendly, visually stunning, and aligned with our strategic objectives. Your expertise will enhance user experiences, drive customer satisfaction, and contribute to our business success.
At Flight Centre Travel Group, we pride ourselves on our innovative approach, strong company culture, and commitment to professional growth. With a presence in multiple markets globally, we offer you the chance to work on exciting projects that influence user interactions worldwide. Our supportive and collaborative environment fosters open communication and cross-functional engagement, enabling you to thrive in your career.


Key Responsibilities

  • Conceptualize and craft intuitive, engaging user experiences for websites and other digital platforms. 
  • Ensure designs are optimized for usability, speed, and aesthetics in collaboration with cross-functional teams.
  • Conduct user research, usability testing, and UX reviews to gather insights and continually improve the user experience.
  • Develop and refine user personas, journey maps, and wireframes.
  • Integrate feedback from user research, A/B testing, and usability studies into final UX/UI designs.
  • Create and maintain style guides, design patterns, and user flows for consistent, intuitive experiences.
  • Ensure designs meet WCAG 2.0 AA compliance where possible.
  • Uphold brand integrity and ensure digital products align with brand identity.
  • Collaborate with marketing teams to translate brand strategy into compelling visual designs.
  • Systematically evaluate UI/UX effectiveness through key performance indicators.
  • Prioritize accessibility and inclusivity in all design work.

Experience & Qualifications

  • Bachelor's Degree in Marketing, Design, or a related field. 
  • 3+ years of experience in a similar role.
  • Relevant UX/UI certifications.
  • Comprehensive understanding of Google Analytics or other reporting tools.
  • Proficient in Adobe Creative Suite, Figma, CRO/UX platforms like HotJar and VWO, and analytics platforms such as GA4 and Google Tag Manager.
  • Knowledge of web CMS systems and B2B digital marketing principles is highly desirable.
  • Ability to link digital platforms to overall revenue impact.
  • Strong communication and influencing skills, with the ability to foster open cross-functional dialogue.
  • Highly organized with effective time management skills.
  • A belief in and commitment to our company philosophies and values.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

  • Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
  • Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
  • Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
  • Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
  • Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
  • Personal connections: We are a big business founded on personal relationships.
  • Diversity, Equity & Inclusion
  •      Diversity Day: paid leave to observe holiday or cultural celebration of your choice 
  •      Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
  •      DEI education
  •      Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
  • A career, not a job: We offer genuine opportunities for people to grow and evolve
  • We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
  • Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  •      Employee giving program
  •      Office Environmental Program
  •      Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
  •      1 Volunteer Day per Calendar Year

Benefits Include:

  • Generous paid time off policy
  • Travel perks/discounts
  • Health & Wellness Programs and Employee Financial Wellness Services
  • National/International Award Nights and Conferences
  • Group benefits including extended health care, dental and vision, gender affirming care, fertility care
  • Insurance including life, AD&D, critical illness, long term disability
  • Employee Assistance Program
  • RRSP/RPP with matching
  • Tuition Reimbursement Program
  • Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
  • Global career opportunities in a network of brands and businesses


Location –Toronto, ON

If this sounds like the opportunity you have been waiting for then APPLY NOW.

This role can be performed onsite or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

For this position, we anticipate offering an annual salary of $90,000 - $95,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

Applications close:

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