Global Managing Director Scott Dunn - London, UK

Apply now Job no: 522051
Brand: Scott Dunn
Work type: Full time
Location: City of London
Categories: Operations & Professional Services, Leisure Travel & Retail, Corporate & Group Travel


The Global Managing Director for Scott Dunn will lead the Global Leadership team and have overall responsibility for trading delivery and operations. You will set the strategic direction, vision, mission, and long-term goals for the business, aligned where needed with the global Luxury and Independent Brands’ strategy; taking accountability for the delivery of financial results ensuring that high levels of guest and employee satisfaction are a priority. 

This role will be responsible for the growth of the Scott Dunn global business, ensuring that the priorities of all regional leaders within the business are clearly set and that they work effectively with the respective Global functional leaders to deliver these. You will also be expected to engage and work collaboratively with other Flight Centre Travel Group (FCTG) businesses to ensure maximum value is created at a group level.


Your responsibilities:



  • Crafting and articulating a clear, compelling vision for Scott Dunn’s future, bringing this to life and embedding it throughout the organisation
  • Developing a comprehensive plan that outlines the measurable objectives to achieve the vision, ensuring all functions are clear on the role they play in delivering the vision



  • Leads by example, is a role model internally and externally in terms of Scott Dunn’s Values (In the Detail, In the Know and Inspiring), performance, and results
  • Able to develop a high performing team and performance orientated culture across the brand globally, with appropriate incentive schemes in place
  • Inspires and motivates teams to execute the brand’s strategy effectively and achieve common goals
  • Have the ability to lead and manage teams across multiple geographies effectively, flexing approach to reflect cultural nuances, businesses in different stages of development, and local adaption vs. global best practice


Commercial Acumen:

  • The ability to derive insight from data and translate that into actions to drive brand profitability – both in terms of working with the trading regions but also with regards to overheads and capex decisions
  • Keeping abreast of industry trends, market dynamics and competitive landscape working with the regional leaders to ensure local market intelligence is brought regularly to the table
  • Identifying short-, medium- and long-term opportunities for growth and recognising potential threats / risks with robust action plans in place to unlock / mitigate
  • Understand the businesses operational processes to be able to identify areas for efficiency improvements and cost reductions.
  • The ability to prioritise focus on items that will drive the required returns for the group


Stakeholder & Relationship Management:

  • Building strong relationships with internal and external key stakeholders (including employees, guests, suppliers, and other key external partners)
  • Work effectively within a matrix structure as a brand within a global Division, with strong ability to influence across functions with teams and individuals based in other locations
  • Effectively represent the Scott Dunn brand to the external market – trade, suppliers, customers through participation on panels, in supplier advisory boards or at guest events as required
  • Communicating strategic intentions clearly and regularly to ensure alignment and support


Customer Centricity:

  • Deep understanding of the Luxury customer in a variety of source markets, and their needs to be able to deliver product and services that provide value
  • Instilling a customer-centric mindset throughout the business across all functions
  • Using data analytics, market research and customer feedback to inform decisions


Global Perspective:

  • Staying informed about global economic trends, market dynamics and industry trends
  • Ability to integrate global insights into strategic planning and decision making where relevant


Innovation & Agility:

  • Always fostering a culture of innovation and creative problem solving to encourage a continuous improvement mindset across the business


Our ideal candidate: 

  • Min 7 years+ General Manager experience
  • Previous experience with the Luxury customer 
  • Full understanding of the external Luxury Marketplace
  • Proven performance track record
  • Worked within a global business landscape


Why work for Scott Dunn 

In return for your expertise and commitment to our values of in the detail, in the know, and inspiring; 

  • We support your career growth – We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunns global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group
  • We give you the tools to succeed – We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week
  • We recognise and reward your success and loyalty – We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30)
  • We celebrate your excellence – With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms
  • We provide you with a wide-range of job and industry-perks – We can offer you subsidized private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel, as well as share options in Flight Centre Travel Group amongst much, much more! 


Diversity, Equity, and Inclusion

At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences. Should you require any support or accommodations as it relates to our recruitment process, please contact for further information or alternative application processes to support your requirement.

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.


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