Accredited Trainer & Facilitator - Melbourne, VIC

Apply now Job no: 521857
Brand: People and Culture
Work type: Full time, Hybrid
Location: Victoria
Categories: People & Culture

About the Opportunity
The Assessor and Facilitator will provide Flight Centre Travel Group (FCTG) with the best possible accredited learning services through an integrated model reporting to the Leader for Accredited Training. 
The role will provide value-added development services beyond the accredited education pathway, including more engagement and integration into the FCTG business. To ensure that training, assessment and administrative requirements for each program are timely, consistent and comply with the requirements of Registered Training Organisations.  
Primary duties and responsibilities (KRAs): 
  • Blended facilitation  
  • Communication and management 
  • Innovative and customer-centric mindset 
  • FCTG systems, Product and customer process knowledge 
  • Promotion, progression and value of accredited training programs 
Education and Experience:
  • Cert III & IV in Travel & Tourism  
  • Cert IV in Training and Assessment 
  • Strong experience in facilitation is required
  • Recent leadership and Leadership facilitation experience 
  • An outstanding track record of integrity and personal branding 
  • Minimum Five (5) years’ previous experience as a training specialist, or related position 
  • Degree in education, design, business, human resources, information technology, or related field 
  • Strong track record in analysing problems, strategising and deploying improved/timely solutions 
  • Demonstrated ability to confidently build multi-level relationships from Novice to Senior Leaders
  • Technical fluency in Microsoft Office Suite (Word, PowerPoint and Excel), instructional design platforms and tools 
  • Additional certification/s from talent and training associations well regarded, particularly Diploma of Business, Cert III & IV in Business  
Other Key Requirements:
  • This role may include travel depending on program needs
  • Willing to work flexible hours from time-to-time in support of program delivery 
  • There may be periods where taking of leave is restricted in support of program delivery


What you'll enjoy:

  • Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
  • Development: individualised Learning & Development pathway options
  • Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
  • Travel Discounts: including family and friends - flights, hotels, tours, cruises, travel insurance and more
  • Flexibility: Monday to Friday week, business hours with flexible options available
  • Brightness of Future: career opportunities in a network of brands and businesses across the globe - we promote from within  
  • Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to 24/7 internal gym
  • Mental Health: support and Employee Assistance Program for staff and family
  • Social: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon, Portugal in 2024)  
  • Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and the Flight Centre Foundation; paid parental and volunteer leave
  • Sustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
We value you

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you!  

Irreverence. Ownership. Egalitarianism.  


Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

Applications close: AUS Eastern Standard Time

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