Global Supply Operations - Systems Support Team Member

Apply now Job no: 521438
Brand: Global Supply
Work type: Full time
Location: Wimbledon
Categories: Operations & Professional Services, Wholesale & Product, Leisure Travel & Retail, Corporate & Group Travel

About this opportunity

At Global Supply, as the name suggests, we’re a globally diverse collection of expert teams who understand the complicated practicalities of opening up the world for those who want to see. Empowering the supply chain of FCTG’s iconic worldwide brands through our wealth of knowledge in procurement, technology, reporting, financial management, pricing and support. 

The role

The Systems Support team is responsible for all aspects of support and incident management for business critical systems used by Global Supply teams and our Selling Partners globally. As a Systems Support team member you will be responsible for the day-to-day support and issue management of production applications and associated systems, understanding system improvements as well as testing reported bug fixes that enhance the value of Global Supply business systems.

What you need

  • Exposure to travel systems such that there is an understanding of the complexities of global booking systems
  • 1+ year(s) in an environment requiring:

- Analysis of information to assist with problem resolution and business process improvement,

- Dissemination of information via written and verbal communication,

- Active participation in meetings with business representatives

  • Customer service in a support role

Our award-winning work perks

  • Flexible/hybrid working model - a mix of remote and office work.
  • Discounted travel for family and friends - booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
  • Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
  • Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
  • Active Hour – an hour set aside each week to spend on your well-being.
  • Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
  • Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)

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