Operations Leader, Japan

Apply now Job no: 521074
Brand: FCM
Work type: Full time
Location: Tokyo, Japan
Categories: Corporate & Group Travel

The Operations Leader is a key leadership role to assist the GM in the running of the Japan business, and drive profit, productivity and people development in operations.

The four major components of the Operations Leader role includes client relations, teamwork, quality outputs and productivity. The Operations leader sits in JP SWOT as senior leader of JP, creates succession planning for the business, mentor team members, develop business acumen, lead the operations teams contribute to the success of FCM.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO
- Manage all Operations teams in the market.
- Drive operations performance and ensure the team is focused on collectively achieving the targets, budgets and SLAs.
- Represent FCM towards external customers, i.e participate in selling process, account management of new and existing client, customer’s escalations and customer’s service review.
- Facilitate team meetings and client briefings where necessary.
- Support, encourage and offer help to team members.
- Mentor Operations Team Leaders and assist GM in development of leaders in the business.
- Assess overall productivity in Operations and help to drive improvements.
- Drive customer excellence.
- Manage Japan Ops PnL.
- Take an active role in preparing, organizing reward and recognition at Town Halls and Buzz nights, TL meetings and conferences, and support the messages rolled out across the Area and Market.

EXPECTED OUTCOME & KPI MEASURABLES
- Operations team Profit and Loss
- Operations team productivity continuous improvement
- Operations team service quality continuous improvement
- Operations team coaching/development and retention

PERSONAL ATTRIBUTES
- University degree, business level English, and fluent Japanese skills
- At least 10 years in travel industry operations environment
- At least 3 years in team management of not less than managing a team of 5
- Familiar with international Air/land, leisure and/or Corporate travel product and industry
- Familiar with major GDS and other industry standard operations systems.
- Business acumen on operations management and basic knowledge on financial analysis
- People manager with good influencing and motivation skill
- Highly discipline and process driven
- Have continuous improvement mindset and committed to their own personal development
- Leads by example in attitude, customer focus and service delivery.
- Willingness to contribute to people and the business
- Passionate about the company and culture

 This is an opportunity you don’t want to miss - APPLY NOW!

#LI-KT1#FCMAS#LI-Onsite

 
 
 
 
 
 

 

 

Applications close: Tokyo Standard Time

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