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Job Purpose: 

FCM Travel is seeking a consultative, persuasive, technologically inclined individual with excellent relationship skills to support our retention initiatives. Our company creates some of the most cutting-edge tech products in the travel industry and we need a tech wizard who can leverage our tech suite to solve problems and increase adoption among clients to maximize revenue generation.

As Account Manager & Solutions Executive, your primary objective is to lead product demonstrations and technical discussions for our account management team and taking market feedback to our relevant internal teams.

As a consultant, you are the trusted advisor when it comes to map, design and seek optimization opportunities, finding the perfect balancing point of what works for the client vs. FCM.

Most conversations will be held with corporate travel managers, procurement leaders, technology departments heads, external consultants, and C-level executives.

This is a great opportunity for someone who is an excellent communicator, loves technology, enjoys putting on a show, knows how to seal a deal, and is a fast learner.

 

Key Responsibilities: 

• Passive management of a set of mid-market accounts in terms of overall account management and relationship building
• Demonstrate mastery of the FCM technology & product suite to external and internal stakeholders
• Support account management technology adoption and consultation initiatives through product demonstrations, presentations, and ad-hoc conversations
• Work with proposal managers to provide technical responses for RFP/I/Q submissions of existing customers that may go out for re-bid
• Assist in managing and enhancing the demo environment
• Develop and deliver external training to clients in alignment with technology adoption goals
• Identify gaps in solutions, report to internal stakeholders, drive and influence the outcome required
• Work with teams from multiple pillars, seek common grounds, and provide solution that would benefit both the clients and FCM
• Validate incoming SORs, and create necessary SORs once mapped out the client’s requirements.
• Aid adoption of technology & product suite to existing customer base
• Draft BRDs as per solutioning for technical teams

Soft skills:

• 3-5+ years in customer facing role at a B2B company, preferably in Travel industry
• Excellent written and oral communication skills with ability to communicate complex information to technical and non-technical stakeholders
• Executive-level presentation, product demonstration, storytelling, and interpersonal skills
• Data-driven with a growth mindset
• Excellent problem solver
• Able to quickly digest and apply new information
• Ability to work individually and within groups
• Excellent organizational, planning, and multi-tasking skills
• Willingness and ability to travel as needed.
• We can teach you the technology and travel industry nuances, but you should have a strong internal locus of control, self-motivation, and curiosity about what “is possible” with technology.

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