WhereTo - Senior Product Design Manager - Remote, Canada

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Brand: WhereTo
Work type: Remote
Location: Virtual - Canada
Categories: Information & Technology

WhereTo is a business travel startup from San Francisco that evolved into an agile development and design studio within the Flight Centre family. We build travel solutions used by some of the largest companies on the planet - we have just one goal: making business travel better for everybody.

WhereTo provides an AI-powered travel platform for corporate travel. Their platform uses machine learning algorithms to recommend personalized travel options based on a traveler's preferences, company policies, and budget. WhereTo's technology also allows for real-time travel tracking, reporting, and cost analysis, enabling companies to optimize their travel programs and reduce costs.

To learn more about WhereTo click HERE

About The Opportunity

WhereTo is looking for a Product Design Manager to join our prototyping team as we tackle some of those most interesting problems in business travel. WhereTo is a nimble, startup-minded team within the larger company focused on building the next-generation business travel platform that serves two of Flight Centre's main businesses: SMB travel handled by Corporate Traveler and Enterprise travel handled by FCM.
This role combines the responsibilities of a User Interface (UI) and User Experience (UX) designer with those of a Product Manager. The ideal candidate will have a unique skill set that enables them to bridge the gap between design and product development, ensuring our products not only look great but also deliver exceptional user experiences and meet strategic business goals.
As a member of the prototyping team you will work closely with WhereTo leadership to test hypotheses, explore new ideas, and build rapid prototypes for user and market testing.

Key Responsibilities

  • Lead the UI/UX design process for our rapid prototypes, from concept to implementation.
  • Create wireframes, prototypes, and high-fidelity designs that align with user needs and business objectives.
  • Conduct user research, user testing, and usability studies to inform design decisions and iterate on designs.
  • Work closely with engineers, product managers, UX Researchers, and stakeholders to ensure design feasibility, alignment, and successful ideation.
  • Monitor and analyze user behavior, feedback, and metrics to drive improvements in the product.
  • Conduct research with users, customers, and the business to explore their pain points and find opportunities for new products and functionality.
  • Effectively communicate design concepts, rationale, and the impact of design decisions to both technical and non-technical stakeholders.
  • Contribute to product growth by identifying critical areas for potential improvement and lead experimentation efforts
  • You will help work through user experience mapping, building a product roadmap and feature prioritization
  • Approach projects with an ownership mentality so that both platform and experimental products will succeed, and you will inspire the best possible performance from your team
  • Collaborate with stakeholders to create and manage product roadmaps
  • Facilitate sprint planning, estimation, stand-up, demo, and retrospective meetings
  • Identify business needs and translate those into product requirements
  • Create sitemaps, user flow diagrams, low, medium, and high fidelity mock-ups
  • Facilitate user testing and user feedback sessions
  • Create user stories and manage the product backlog
  • Manage the design/developer hand-off process
  • Oversee and manage product timelines and budgets
  • Communicate effectively with stakeholders verbally and in writing

Experience & Qualifications

  • You have a minimum of 3 years of professional experience as a designer and have a penchant for product management, OR you’re a product manager with 3 years on the job and an eye for UX/UI design.
  • You have proven experience in UI/UX design, with a portfolio showcasing successful design projects.
  • You have some experience in product management, including defining product strategies, creating roadmaps, and working with development teams.
  • You love working in a collaborative, high-energy environment, using agile methodologies and tools like Figma, Sketch, Zeplin, Pivotal Tracker (or equivalents).
  • Strong understanding of user-centered design principles and usability best practices.
  • You value direct and honest feedback, but you know how to communicate it gracefully so it betters your partners' (coworkers and stakeholders) work and happiness.
  • Bonus points if you have experience in HTML/CSS or product development, you have a background in entrepreneurship or consulting.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

  • Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
  • Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
  • Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
  • Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
  • Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
  • Personal connections: We are a big business founded on personal relationships.
  • Diversity, Equity & Inclusion
    • Diversity Day: paid leave to observe holiday or cultural celebration of your choice 
    • Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
    • DEI education
    • Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
  • A career, not a job: We offer genuine opportunities for people to grow and evolve
  • We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
  • Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
    • Employee giving program
    • Office Environmental Program
    • Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
    • 1 Volunteer Day per Calendar Year

Benefits Include:

  • Generous paid time off policy
  • Travel perks/discounts
  • Health & Wellness Programs and Employee Financial Wellness Services
  • National/International Award Nights and Conferences
  • Group benefits including extended health care, dental and vision, gender affirming care, fertility care
  • Insurance including life, AD&D, critical illness, long term disability
  • Employee Assistance Program
  • RRSP/RPP with matching
  • Tuition Reimbursement Program
  • Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
  • Global career opportunities in a network of brands and businesses


Location – Remote, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

This position may be performed remotely anywhere within Canada in accordance with the company’s Remote and Flexible Work Policy except for the province of PEI

For this position, we anticipate offering an annual salary of $105,000- $115,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

Applications close: Eastern Standard Time

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