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The opportunity

From boutique getaways to some of the world’s most famous ultra-luxury resorts, our Oceans & Islands portfolio forms some of the most desirable places on earth to log some beach time.  Encompassing destinations as diverse as the classic Caribbean, impossibly turquoise waters of the Maldives, the sheer natural wonder of the Seychelles or the peaceful sanctuary of Oman, you will match up our guests travel ambitions, be that a multi stop honeymoon island hopping adventure, a multi-generational family reunion or a chance to simply a chance to unwind in pure unadulterated luxury. Your expert advice is paramount to making our guests dreams come true – and the extra touches and flair you add to the itinerary are things that will keep your guests coming back time and time again.

Responsibilities 

• To take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation 
• To work towards individual and team sales targets and meet Key Performance Indicators 
• To develop excellent product knowledge for your sales region but also within all areas of the Scott Dunn portfolio 
• To support all marketing initiatives including email campaigns, PR, and promotional events 
• To meet guests on a face-to-face basis when required 
• To contact guests on their return to receive feedback and create new enquiries 
• To learn and become conversant with all computer software applications 
• To work closely with all departments and Sales teams to deliver excellent guest service at all stages of booking and demonstrate the key values of Scott Dunn 

Essential Requirements

• Sales driven with a keen eye for numbers 
• Comprehensive Oceans and Islands Travel 
• Enthusiastic and polite telephone manner 
• Excellent attention to detail 
• Proven organisational skills 
• Previous experience of delivering high levels of customer service
• A positive and tenacious approach

The progression path for this role is something to look forward to, perhaps to a senior sales role or team leader, or even stepping into product or marketing area might interest you in the future. We embrace growth and personal development, nurturing our investment in our talented team to perform to their best potential. 

Values & Behaviours 

All employees must promote, understand and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
• In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.

Location

We aim to find someone who would be office based at our new premises in Hammersmith for at least 3 days a week. There will be an induction / training period of 1-2 weeks initially, where you may be required to attend the office daily.  

Benefits

We offer very competitive salaries and a great benefits package including the following:

• 23 days annual leave plus bank holidays, rising by 1 day with each year of service (max 30)
• Contributory pension scheme
• 'Cycle to work' scheme
• Subsidised private healthcare
• Company loyalty scheme (Travel Fund)
• Travel insurance
• Familiarisation trips
• Recognition awards throughout the year
• Social events
• 1 learning / development day per month
• Paid volunteering leave