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Enrolments Officer- Brisbane QLD

Apply now Job no: 513031
Brand: Flight Centre Travel Academy
Work type: Full time
Location: Queensland
Categories: Leisure Travel & Retail, People & Culture

Job Purpose:

The Travel Academy is Flight Centre's externally facing education business that offers a university level Diploma in Travel and Tourism. Enrolment Consultants are first point of contact for students wishing to study travel and tourism with FC Travel Academy (FCTA). They are the drivers of the revenue into the FC Travel Academy business. The expectation is that they control the sales conversation and process with interested candidates. This includes the outcomes from sales conversations being a qualified student leading to an enrolment, a follow up or a known reason for not applying.

What you will be doing:

Course Enrolments

  • Follow standardised sales process and systems for responding to course enquiries using sales skills in order to convert course enrolments
  • Inform candidates about unique course highlights including value propositions of studying with Australia’s largest travel brand, program options available to students, access to industry trainers and ongoing recruitment support to students
  • Follow enrolment processes to determine student suitability to entry requirements
  • Complete enrolment administration ensuring students are set up correctly for their course
  • Facilitation of Travel Academy information sessions
  • Facilitate the administrative tasks required of the University’s admission procedures

Student Engagement

  • Support facilitators using structured communication with students around assessment progression and completion
  • Ensure quality student experience and handover to facilitators and internal recruitment team 

Business Focus

  • Awareness of budgets and key business drivers
  • Understanding and belief in the business plan
  • Relationship building with all internal Flight Centre Travel Group staff to promote FCTA brand

You will need:

  • Minimum 2 years of proven sales success
  • Understanding of Vocational Education and Training (VET) and/or Higher Education/University sector
  • Presentation experience
  • Travel and tourism industry experience would be well regarded
  • Excellent communication skills, both written and verbal
  • Customer focus
  • Attention to detail with ability to multi-task

About the Benefits

  • Work with Australia’s largest travel retailer
  • On target earnings of $60-80 k p.a.
  • Global career opportunities in a network of brands in more than 20 countries
  • We embrace a hybrid workplace, with work from home and office options available
  • Travel discounts on flights, hotels and insurance for you, your family and friends
  • Thrive in a diverse and inclusive environment
  • Ongoing training and personal development
  • Discounted financial and health services
  • Access to our internal 24/7 gym 
  • Find our full list of benefits here: https://www.fctgcareers.com/why-work-with-us/benefits-in-each-country/australia

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