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Education Travel Operation Executive - Cambodia

Apply now Job no: 508233
Brand: Discova
Work type: Full time
Location: Siem Reap
Categories: Wholesale & Product

Education Travel Operation Executive - Cambodia 

  • Are you an excellent storyteller with a knack for customer service?
  • Do you love to explore every inch of Siem Reap in search of amazing experiences for our travellers?
  • Are you ready to be face and voice of Discova to our travellers and connect people and places with a word of possibilities?

Then we want to hear from you!

About Us
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

About the Opportunity
Discova is looking for an Education Travel Operation Executive to join the team in Siem Reap, Cambodia. You will lead Discova Education Travel sales strategy to be accurately and efficiently. You will implement Discova Education Travel project and product criteria for new business development with highly knowledgeable on unique selling points, project management, facilitation, and community network. And able to apply three main purpose of Discova Education Travel: Win-Win-Win, Transparency, Inspiration. You will need to have a strong leadership skill highly effective in engaging and influencing people, getting them involved in continuous improvement programs to help us drive sustainable growth and probability at Discova.

Key Responsibilities:

  • Support Sales team with new business opportunities and enquiries in an accurate, appropriate, and timely manner
  • Ensure all bookings, passenger details, logistic information, internal notes and supplier notes updated on the system in an accurate and timely manner
  • Communicate timely and accurate information on projects (brief/work breakdown structure/evaluation) to enhance overall internal / external customer satisfaction
  • Ensure bookings run within budget and implement initiatives with objective of reduce Cost of Goods Sold and improve trip profitability
  • Plan, implement and evaluate Discova Education Travel projects and activities in accordance with Project Criteria and Project Cycle.
  • Develop and maintain superior working relationship with partner communities, local agencies, and authorities to facilitate Discova Education Travel project development and management
  • Accompany Discova Education Travel groups as required to develop and maintain superior working relationship with external customer leaders (teachers, supervisors, etc)
  • Plan, conduct and assess educational activities that allow external customers achieve learning objectives (debrief, reflection, leadership, teamwork, simulation games, research, exploration)
  • Plan, conduct and assess community-based activities that allow external customers to integrate with the host community / organization (song & dance night, cultural activities, discussions, Q&A, games)
  • Represent Discova Education Travel Team as key point-of-contact for local NGO & Community-based stakeholders (host communities, national tourism authorities, district authorities, etc.)
  • Conduct local NGO & Community-based meetings and discussions (tourism activity planning and development) 

About you:
The Essentials:

  • Travel industry experience (2+ years preferred)
  • Fluent in written and verbal in both Khmer language and English.
  • Computer skills including fluency in Microsoft Office
  • First aid skills
  • Able to travel frequently, often in uncomfortable rural/outdoor environment 
  • Able to work under pressure, juggle multiple tasks and outside office hours when required

The Attributes:

  • Proven problem-solving skills
  • Good cross-cultural communication skills
  • High attention to detail & strong time/priority management skills
  • Effective time/priority management skills
  • Strong interpersonal and presentation skills across different cultures

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.

Get in touch now and Discova a world of possibilities!

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