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Application Support Coordinator - New Malden

Apply now Job no: 504469
Brand: Global Procurement Network
Work type: Full time
Location: New Malden, Surrey
Categories: Operations & Professional Services, Wholesale & Product

The Flight Centre Travel Group is one of the world’s largest travel groups with AUD $20 billion business consisting of more than 40 brands and in excess of 20,000 employees across the globe. We've received a stream of employment awards, including being placed 12th in the 'Great Place to Work® UK' Best Workplaces in 2019. Put simply, we are a hugely successful award-winning growing travel company and we are looking for the very best to join us in our success.

We’re currently recruiting an Application Support Team Member. You’ll join the team that is responsible for all aspects of support for business critical systems used by our Global Procurement Network and our Selling Partners globally. As an Application Support Team Member you will be responsible for the day-to-day support and issue management of multiple data management/reservations systems as well associated systems along with delivery of system improvements that enhance the value of Global Procurement Network’s business systems. This role is in our head office in New Malden, Greater London, although there may be opportunity to fly out to our offices in New Jersey, US!

Main responsibilities

  • Problem solve to identify and resolve business and system related issues
  • Proactively recommend process change for business improvement
  • Setup, maintain and support our main and associated systems
  • Get involved in system enhancements and new projects as a subject matter expert
  • Partake in super user training to ensure correct use of our production systems
  • Create, analyse and maintain system documentation and reporting
  • Provide after-hours assistance (as required) to support users globally
  • Coordinate end-to-end release management for all system modifications
  • Review system modifications to document and execute test cases
  • Communicate with vendors and users globally regarding any system issues, outages and changes
  • Ensure systems are maintained to the highest-level, including implementation of software updates and functional enhancements
  • Manage change in business process associated with the rollout of system enhancements

Skills and Experience Required 

  • Knowledge of travel industry and travel management systems
  • Exposure to travel systems such that there is an understanding of the complexities of global booking systems
  • 1+ year(s) in an environment requiring:
    • Analysis of information to assist with problem resolution and business process improvement,
    • Dissemination of information via written and verbal communication,
    • Active participation in meetings with business representatives,
  • Application quality assurance (testing) or application support
  • Ability to understand and translate technical issues to business language and vice versa
  • Ability to learn and use back office systems from technical and business perspective
  • Sound knowledge of Microsoft Office applications including Word and Excel
  • Ability to troubleshoot issue on back office systems
  • High attention to detail and ability to analyse and resolve issues
  • Ability to drill down and understand underlying facts
  • Ability to think laterally
  • Excellent communication skills, both written and verbal

Salary and Benefits

In return, you'll be rewarded with a £35K salary and opportunity to earn 10% annual bonus plus an unbelievable bevvy of benefits:

  • Unbelievably discounted travel. We pass on fantastic rates to all our staff
  • Fast-track leadership programme. We have an internal scheme which finds and develops the future leaders of our £1bn UK business
  • Global opportunities. We are a global company with offices in 25 countries across the globe - that means great scope for our staff
  • Industry renowned social events. Summer balls, awards nights and more
  • Exceptional career progression. We focus on progressing all our staff and offer an array of career opportunities
  • Excellent induction, sales, product and leadership training. We empower you with the skills you need.
  • Free and confidential financial guidance. Our own in-house financial team
  • Free health consultations. Our own in-house fitness team run competitions and give discounted gym memberships
  • Active Hour. We encourage everyone to get active by giving an hour a week to exercise
  • Wellness package. We offer discounted physiotherapy, massage, reflexology, mindfulness awareness, cycle-to-work scheme
  • Bronze-level health cash plan. Claim cash back for dentist, opticians, chiropractors and more
  • Excellent pension and share scheme. Opportunity to buy shares at discounted rates
  • Season Ticket Loan. We pay upfront and you pay back via salary sacrifice
  • Three-month sabbatical. We reward long-term employees by offering sabbaticals

If you'd like to start your career with one of the world's leading travel companies, apply today. 

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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