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Account Manager – FCM Travel Solutions - Toronto

Apply now Job no: 503490
Brand: FCM Travel Solutions
Work type: Full time
Location: Ontario
Categories: Corporate


Account Manager – FCM Travel Solutions - Toronto

At FCM Travel Solutions, we believe in people doing business with people. Our teams are the best in the business; providing clients with exceptional service and product knowledge within a supportive team-based environment.        

We are looking for a professional, dynamic Account Manager to nurture effective client relationships and deliver a comprehensive travel management service to our rapidly growing client base.   The Account Manager is the key FCM contact for the customer relative to the overall delivery of the managed travel program.  The FCM Account Manager typically deals directly with either the appointed Travel Manager within the customer organization and/or a Senior Procurement/HR professionalThis role will provide you with the ideal environment to advance your career – this is far from ‘just another job’.   

The key objectives of this role include:

  • Drive client profitability, growth and retention of accounts 
  • Provide an integrated travel management program in accordance with an agreed service level agreement
  • Work closely with our operational teams to provide first class customer service to our clients
  • Develop and execute travel cost management business plans detailing objectives, strategies and measurable targets
  • Actively develop and maintain multi-level client relationships
  • Provide formal reviews and analysis of the client’s travel program 

Successful Applicants Will Have:

  • Experience in an Account Manager/Client Relationship related role
  • Bilingualism preferred but not essential – English and French
  • Strong target/goal orientation
  • Ability to communicate and build relationships with key stakeholders and business leaders at all levels
  • A professional demeanour with solid client-facing presentation skills
  • Ability to understand the commercial structure & drivers of the client's organization
  • Strong educational background
  • Solid computer and analytical skills
  • Demonstrated flair for planning and organizing
  • High persuasion and influence skills
  • Excellent written and verbal communication abilities
  • A passion for travel

If you understand the value of providing exceptional, strategic account management, then consider FCM Travel Solutions and take your career to new heights! By joining the FCM team, you’ll discover first hand why we’re recognized around the world as an outstanding employer. 

Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca


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