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SA - Corporate Travel Manager

Apply now Job no: 501201
Brand: Corporate Traveller
Work type: Full time
Location: Durban North, Johannesburg West
Categories: Corporate & Group Travel

General Information

Job title:

Corporate Traveller Travel Manager

Purpose:

 

To provide personalized business travel management and boutique service to our clients through multi-level relationships and our industry expertise.

 

Primary duties and responsibilities (KRAs)

  1. Customer experience:
  • You will be responsible for the customer experience from quoting, booking, finance, queries, and complaint handling
  • Ensure enquiries are actioned as per agreed SLA.
  • Quarterly client reviews and visits
  • Consult with client and identify additional opportunities (iCRM)

 

 

  1. Systems and processes:
  • Adhere to One Best Way finance process and procedures
  • Manage client payment including invoicing and statements
  • Assist your colleagues with their portfolios where necessary
  • Attend all conferences and team meetings.

 

 

  1. Sales Ability :
  • Follow the one best way sales process
  • Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards
  • Sales orientated and can work towards targets, commission and incentives
  • Achieve monthly targets

 

 

 

Hierarchy:

Assistant Team Leader, Team Leader, Area Leader, GM

Key communication and relationships:

Internal:

Corporate Traveller Travel Managers, Business Development Manager Teams; Sales Team Leaders; National Sales Leader; Area Leaders; Travel Managers; KAMs; Operations, Support Teams and General Manager

External:

Customers; Suppliers

Job Requirements

Education and qualification:

Minimum requirements

Added advantage

Matric

Relevant Tertiary qualification, e.g. Travel qualification

Experience:

  • Minimum 3 - 5 years working in the travel industry
  • Senior consultant – preferable
  • Amadeus – Preferable

 

Other:

Location:

As per business needs

Travelling:

Domestic and International as per business needs

Office hours:

As per business needs

Additional:

Own transport essential

         

 

Functional / job-related

Competency

Proficiency required

Basic

Intermediate

Advanced

Work Independently

1

2

3

Customer centric

1

2

3

Work in a changing environment

1

2

3

Embrace company philosophies, values & change

1

2

3

Microsoft Office – Latest version

1

2

3

GDS Experience

1

2

3

Mid back office system experience

1

2

3

 

 


Other / soft skills

Competency

Proficiency required

Basic

Intermediate

Advanced

Systematic  

1

2

3

Confident

1

2

3

Time Management skills

1

2

3

Disciplined to follow through

1

2

3

Self-driven

1

2

3

Self-Managed

1

2

3

Flexible / Adaptable

1

2

3

Ambitious

1

2

3

Interpersonal skills

1

2

3

Passionate

1

2

3

Persistence / Resilience

1

2

3

Written and verbal communication skills

1

2

3

 

Applications close:

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