At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
Are you a visionary technology leader ready to transform our ICT Shared services? We’re seeking a Head of Architecture and Platforms to lead our strategy, architecture and platform teams in the Enterprise Technology business for FCTG. In this pivotal role, you'll identify key emerging trends and technologies and evolving the architecture to explore how these technologies can transform our Enterprise Technology Services business.
If you'd like to drive digital innovation, shape our technology vision, and deliver solutions that redefine the travel experience worldwide, we encourage you to apply. Join us and be the force that powers our digital future!
FCTG's Enterprise Technology team are reshaping the way we work, deliver, and innovate. We're building new capabilities, forging strategic partnerships, and creating high-performing teams to lead us into the next chapter of our evolution.
This is your opportunity to be at the forefront of meaningful change.
We’re not just looking for a technology leader — we’re looking for a visionary who’s ready to make a tangible impact. Someone who thrives on innovation, leads with purpose, and is passionate about driving results at scale.
Day in the life:
- Global Technology Update: Start with a review of emerging tech trends and industry insights to identify potential opportunities for transformation
- Team Huddle: Meet with your strategy, architecture, and Platform teams to review progress on current initiatives, discuss challenges, and refine the technology roadmap
- Strategic Alignment Sessions: Collaborate with business technology leaders to assess how new trends can be integrated into our Enterprise Technology Services
- Architecture Workshop: Lead a team to evaluate and evolve our current technology architectures (across enterprise, solution and domain levels), ensuring it supports both current needs and future growth
- Vendor & Partner Meetings: Engage with external partners to explore cutting-edge solutions and validate their applicability to our business context
- Innovation Brainstorm: Facilitate creative sessions with your teams to ideate on leveraging emerging technologies to redefine the travel experience
- Continuous Learning: Dedicate time to research or attend a webinar on the latest in technology trends, ensuring your vision remains forward-thinking and competitive
If these qualities describe you, you’re the ideal candidate to drive our digital future:
- Visionary Leadership: A strategic mindset with a passion for digital transformation and the ability to inspire and guide teams
- Deep Technical Expertise: Proven experience in shaping technology strategy, architecture, and Platforms within complex, enterprise environments
- Emerging Technology Savvy: A keen understanding of emerging trends and technologies, and the skill to assess and integrate them to drive business value
- Collaborative Approach: Strong stakeholder management skills with the ability to work effectively with cross-functional teams and senior leadership
- Proven Track Record: A history of successfully leading innovation initiatives and delivering transformative technology solutions
- Effective Communication: Exceptional skills in translating complex technical concepts into clear, actionable business insights
- Vendor & Partnership Management: Experience in engaging and managing external partners to ensure seamless integration and high performance
Even if you don't have all the below, we'd still like to hear from you:
- 5 to 10+ years’ experience in IT shared Services Operations, vendor/supplier management, or service delivery
- Experience of working in a large, private-sector IT organisation, leading digital platforms (Cloud, Integrations, Data)
- Strong business and commercial acumen
- Strong knowledge of principles such as design thinking and architecture discipline
- Team management, ideally running a department of 10 or more individuals
- A wide understanding of IT technology and vendors combined with the ability to evangelise new developments to both technical and nontechnical audiences
- Proven track record in multi-vendor environments, outsourcing, and commercial negotiation
- Business capability modelling and customer journey mapping techniques
- Bachelor’s Degree level education in ICT
- AIPMM – Certified Product Manager (CPM) or similar
- PMI-ACP – Agile Certified Practitioner or PMI-ACP – Agile Certified Practitioner
- COBIT
- TOGAF Certification
- ITIL* 4 Foundation / Intermediate / Managing Professional
- Certified Outsourcing Professional (COP) – by IAOP
- Commercial and Contract Management Certification –
- Knowledge of the travel industry
Why Flight Centre?
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
🔧Access to LinkedIn Learning for ongoing skills development: over 24,500 courses in over 20 languages
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Irreverence. Ownership. Egalitarianism
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