We are seeking a strategic and detail-oriented Senior Business Analyst to join our D365 Finance & Operations team. This role is critical to the success of our enterprise finance transformation initiatives, focusing on optimising business processes, gathering requirements, and supporting system enhancements across the D365 F&O platform. You will act as a key liaison between our finance business users and the functional/technical team, ensuring solutions are aligned to business needs while maintaining operational integrity across a complex and highly customised environment.
Why Join Us?
At Flight Centre Travel Group, we’re passionate about transforming travel through technology and innovation. As part of our D365 Finance & Operations team, you'll play a key role in shaping scalable, global finance solutions. Join a collaborative environment where your expertise is valued and your impact is visible.
Key Responsibilities:
- Lead end-to-end business analysis activities across projects and BAU workstreams, with a focus on Finance modules: General Ledger, Accounts Payable, Accounts Receivable, and Cash & Bank Management
- Facilitate workshops and stakeholder interviews to capture and validate business requirements, pain points, and future-state goals
- Analyse, map, and document as-is and to-be business processes
- Collaborate closely with functional consultants, providing them with clear, structured requirements to support FDD creation
- Participate in the review of functional design and solution proposals to ensure alignment with business needs
- Support test planning and execution by defining acceptance criteria, preparing test scenarios, and assisting with UAT coordination
- Contribute to change management, training documentation, and process handovers to operational teams
- Track and communicate progress, risks, and dependencies to the Product Manager and other key stakeholders
- Help assess business impact of Microsoft D365 F&O updates and participate in version upgrade readiness analysis
About You:
Essential:
- 5+ years of Business Analysis experience, including 2+ years on projects or BAU involving Microsoft D365 Finance & Operations
- Strong understanding of financial processes, particularly GL, AR, AP, Cash & Bank, and how they are supported in ERP systems
- Proven ability to translate complex business needs into clear, actionable requirements
- Strong skills in process mapping, stakeholder engagement, and business impact analysis
- Proficient with Azure DevOps or similar tools for managing user stories and backlog items
- Exceptional communication skills with the ability to influence, challenge, and align diverse stakeholder groups
- Experience working in an agile or hybrid delivery environment
Desirable:
- Experience working in a multi-entity, multi-currency finance environment
- Background in travel, retail, or similar fast-paced industries
- Exposure to Power BI or the Power Platform is a bonus
What you'll enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to LinkedIn Learning for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
** Please advise your leader before applying **
