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Melon Online Fulfillment Agent - Canada

Apply now Refer a friend Job no: 508857
Brand: Corporate Traveller
Work type: Full time
Location: Ontario, Newfoundland, Nova Scotia, Quebec, Manitoba, Saskatchewan, Alberta, British Columbia
Categories: Corporate & Group Travel


Melon Online Fulfillment Agent - Canada

SME is proud to celebrate a stellar performance in the World Travel Awards' program after being named the World's Leading Travel Management Company.

The Role:

The Melon Online Fulfillment Agent will work to expand SME's online service offering across multiple brands with our newly owned on-line product Melon for Canada and the USA.

This dedicated team will be an integral part of the success of melon and have a front-row seat and some participation in the overall strategic digital efforts for FCTG SME.

You will be responsible for assisting customers, primarily through chat. You will become an expert on the product and help customers navigate through features, triage general questions/emergency assistance, and escalate complex needs to dedicated day teams. The goal is to ensure a seamless experience from start to finish for our customers as we bring our very own on-line product to market!

If you get excited about delighting customers, educating our clients on a new product, and helping us build out a memorable and intelligent chat experience at every turn, this is the role for you!

What You Will Need:

  • At least 3 months with FCTG and has Sabre Experience
  • A proven track record for success and willingness to take on new challenges
  • An interest in driving the technological advancement of the SME business
  • Change champion; ability to adapt quickly to evolving needs of the customer, business, and market.
  • To provide the first line of technical and travel support for melon customers by responding to all initial chat conversations within strict SLA
  • Triaging general questions/needs and identifying situations for escalation to product support and/or a dedicated day travel manager.
  • Ensure a seamless customer experience and in cases of escalation a warm handover
  • A fantastic listener with endless patience and high empathy
  • Impeccable written communication skills 
  • Dexterity to translate complex issues and into simple messages
  • Customer Focused and driven to provide an impeccable experience for your client
  • Positive Attitude with a hunger for knowledge
  • High attention to detail
  • Must have the ability to effectively multi-task and work with multiple platforms
  • Candidates should possess decisive and successful problem-solving skills. 
  • Able to work under pressure
  • Partnership in collaborating with cross-functional teams to drive success
  • Geography and international destination knowledge is a plus
  • Must be an employee in good standing in order for your manager to provide recommendations.
  • Must have held your current role for a period longer than 3 months.

A typical schedule will include a 40 hour work week with various shifts - flexibility is a MUST.

Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversification of our society. Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process. If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at



Advertised: Eastern Standard Time
Applications close:

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