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GPN Support Coordinator (contract)

Apply now Job no: 502065
Brand: Global Procurement Network
Work type: Fixed Term Contract
Location: New South Wales
Categories: Business Support, Wholesale

About the opportunity:

Flight Centre is on the lookout for an experienced travel professional to join The Global Procurement Network (GPN) as a Support Coordinator. GPN is a dynamic and highly profitable part of the Flight Centre Travel Group (FCTG) based in North Sydney. 

GPN is FCTG’s global in-house product procurement and consolidation business, with international offices in London, New Jersey and Johannesburg, servicing a number of Flight Centre’s worldwide selling businesses including the Infinity Group, Liberty Travel USA, GoGo Worldwide Vacations and Flight Centre Asia. 

Reporting to the GPN Support Team Leader, you will be providing an effective help desk by supporting our selling partners, suppliers, product procurement and internal businesses, offering support via phone, email, queue, and live chat. As this business operates 7 days a week, the position's hours also include a rotating weekend roster. 

Key responsibilities:

  • To build and sustain professional and friendly relationships with our selling partners, retail consultants, suppliers and internal GPN teams 
  • Resolution focus and effective decision-maker to provide solutions to our customers within a timely manner
  • "The customer is paramount" - exceptional customer service being the key focal point in this role
  • Effective prioritisation, time management and multi-tasking skills in a high volume, fast-paced environment


  • Minimum of 2 years' travel industry experience is essential –wholesale/retail/reservations/product support preferred
  • Proficient travel systems/GDS experience - native Calypso knowledge highly desirable
  • Strong experience with email, chat and Microsoft Office applications, specifically Excel

Contract Term: until end November 2019

Benefits include:

  • Generous remuneration structure
  • Travel discounts, in-house financial and health services, access to internal 24/7 gym
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and development
  • Monthly awards nights, conferences, social events, and the opportunity to attend global awards internationally (Las Vegas in 2019)

We’re proud to have been recognised as an Employer of Choice in the Australian Business Awards 2018, in addition to Best Agency Group at the AFTA 2018 National Travel Industry Awards

Applications close: AUS Eastern Daylight Time

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