Regional Operational Risk Officer

Apply now Job no: 499434
Brand: Buffalo Tours
Work type: Full time
Location: Bangkok, Thailand
Categories: Wholesale

About us

Buffalo tours was founded by a young medical student named Tran Trong Kien giving tours around Vietnam to pay his school bills. Twenty four years later we have evolved into an extremely successful and trusted multinational company that operates in eleven destinations throughout Asia including Vietnam, Cambodia, Laos, Thailand, Myanmar, China, Hong Kong, Indonesia, Singapore, Malaysia and Japan – with sales offices in the United Kingdom, the United States and Australia. We excel in showing our clients an authentic experience of Asia by connecting them with local people, communities and cultures. We hold principals of responsible tourism at our core. Working closely and cooperatively with communities, local governments and NGOs, we operate several responsible tourism programmes with a strong focus on social enterprise.

If you are successful, you will find out that working with Buffalo Tours more than just a job. We are family. We offer exciting career progression, including global career opportunities and fantastic and supportive team culture and social events that are the envy of the industry.

About the Opportunity

This role is focused on working with regional and country product teams and managers to execute the Flight Centre Travel Groups Safety Management plan product strategy.  This will involve the development of relationships across the Asian continent with key staff and suppliers. Operationally the role will be responsible for implementing one best way processes for operational risk management for all products contracted and supplied to our global customers. You will be an integral part to our team - which ultimately aims to drive customers to discover and travel with Buffalo time and time again.

As a Regional Operational Risk Officer you will be responsible for but not limited to:

  • Supporting the Global Operations Risk Manager in maintaining, up-dating and managing the safety database
  • Proactively develop on-line product risk processes for key partners in line with regional requirements
  • Work with the Hotel Management Company (BHMA) to deliver effective risk management processes for the property portfolio
  • Carrying out suppler inspection trips around the region, when required
  • Work with the local product teams helping them to understand the safety and security requirements
  • Be the regional representative for Operation Risk and represent the Global Operations Risk manager where required

Qualifications/skills needed:

  • Minimum 5 years’ experience in Operation Risk (Health and Safety)
  • Comprehensive travel industry knowledge and destination experience, particularly in Asia
  • Demonstrated ability in working across a diverse multi-sited operation
  • Track record in working collaboratively with stakeholders (internal and external)
  • Experience in auditing (ideally across countries / products)

Attributes needed:

  • Personally, aligned with Buffalo Tours Values
  • Ability to travel and to work flexible hours as require
  • Excellent interpersonal and presentation skills across a variety of cultures
  • Results orientated
  • A self-starter able to work independently and as part of a team to meet deadlines and targets
  • Strong understanding of health and safety, fire safety and hygiene requirements
  • Customer centric approach to risk

What we offer you:

  • Competitive salary package
  • Discounted travel benefits
  • Great training opportunities
  • Supportive environment to grow and thrive

If you think you are the right person for the job, apply today! By joining the team, you will discover first hand our passion at creating unforgettable experiences unique to every guest.

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At Flight Centre Travel Group, we live and breathe our number one philosophy - Our people.

Our people + Our culture is dedicated to looking after people at every stage of their experience with us. It is the core of our company and infuses every aspect of it.